Full job description

Job Title: Operations Supervisor

Job Summary

The Senior Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events. This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence.

Key Responsibilities

Multi-Outlet Operations

• Supervise and support operations across multiple outlets to ensure smooth daily functioning
• Ensure all outlets comply with company policies, SOPs, and brand standards
• Conduct regular site visits, operational audits, and performance checks
• Identify operational gaps and implement corrective actions

Team Supervision & Support

• Guide and support Team Leaders and Operations Lead in daily operations.
• Ensure proper staffing, scheduling, and deployment across locations
• Support onboarding and on-the-job training for new team members
• Act as a point of escalation for operational issues

New Store Openings

• Support pre-opening activities including readiness checks, staffing, and training
• Coordinate with cross-functional teams during store launch phases
• Ensure new outlets are operationally compliant from day one
• Provide post-opening support to stabilize operations

Events & Special Projects

• Oversee operational planning and execution for events and pop-ups
• Ensure manpower, logistics, and operational requirements are met
• Monitor event performance and address issues in real time
• Prepare post-event reports and improvement plans

Operational Excellence & Compliance

• Monitor KPIs, service quality, cost control, and productivity
• Ensure compliance with health, safety, and food safety regulations
• Support implementation of new systems, processes, and initiatives
• Assist in incident management and resolution

Reporting & Coordination

• Prepare regular operational reports and updates for management
• Coordinate closely with HR, Finance, Supply Chain, and Brand teams
• Support senior management with operational insights and recommendations

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business Management, or a related field (preferred)
• Minimum 4–6 years of operations experience in hospitality, retail, or F&B
• Proven experience managing multiple outlets
• Strong exposure to new store openings and events
• Knowledge of operational SOPs, food safety, and health & safety standards

Skills & Competencies

• Strong leadership and people management skills
• Excellent operational planning and execution abilities
• Problem-solving and decision-making mindset
• Ability to work under pressure and manage multiple priorities
• Strong communication and stakeholder management skills
• Flexible and willing to work across locations and schedules