Full job description

Key Responsibilities:

• Handle incoming and outgoing calls promptly and professionally.
• Handle guest inquiries, requests, and complaints promptly and accurately.
• Transfer calls accurately to the appropriate departments.
• Provide guests with information about hotel services, facilities, and local assistance.
• Record and relay messages correctly.
• Maintain confidentiality and follow hotel communication procedures.
• Support the Front Office team in delivering excellent guest service.
• Coordinate with Front Office and other departments to ensure timely service delivery.
• Maintain proper telephone etiquette and service standards at all times.

Requirements:

• Minimum 1 year of experience in customer service (hotel or hospitality experience is an advantage).
• Fluent communication skills in Arabic and English (spoken and written).
• Good communication and interpersonal skills.
• Professional telephone etiquette and guest-handling ability.
• Ability to work shifts, including weekends and holidays if required.

Job Type: Full-time