Job Description

What you will be doing:

• Provide a friendly and personalized welcome to all guests
• Offer attentive service, adapting to guest needs and preferences
• Listen actively to guest feedback and ensure timely follow-up
• Build strong guest relationships, offer helpful advice, and promote loyalty
• Manage the welcome desk, seat allocation, and reservation book
• Ensure guests are seated comfortably and receive the best available options
• Maintain cleanliness and organization of the reception area and restaurant
• Stay informed about daily menu items and any shortages before each shift
• Ensure all equipment is well-maintained and in good working condition

Qualifications

Your experience and skills include:

• A cheerful, outgoing personality with a genuine love for hospitality
• Strong command of written and spoken English communication skills
• Ability to multitask and stay calm under pressure
• Problem solving abilities are essentials.
• Guest oriented, service minded and attention to quality
• Sales acumen
• Thorough and organised approach

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