Key Responsibilities:

• Develop and implement structured training programs for all levels of restaurant staff, from crew to supervisors.
• Deliver onboarding, brand induction, and customer service training to ensure team readiness from day one.
• Collaborate with Operations and HR to identify training needs and tailor programs accordingly.
• Monitor training effectiveness using KPIs such as service time, guest satisfaction, and compliance metrics.
• Maintain training documentation, manuals, and tracking tools aligned with brand and operational standards.
• Support the rollout of new initiatives, SOPs, and LTOs (Limited-Time Offers) by ensuring staff readiness.
• Mentor and coach on-site trainers or training captains at outlet level.
• Leverage digital tools, e-learning platforms, and in-store coaching to drive training efficiency.

Requirements:

• Minimum 5 years of training or supervisory experience in a structured QSR environment (e.g., international or system-driven brands).
• Strong understanding of fast-paced restaurant operations, food safety, and guest service excellence.
• Proven ability to train frontline staff in SOPs, safety standards, and customer engagement.
• Comfortable working across multiple locations and managing training rollouts across units.
• Excellent communication, facilitation, and interpersonal skills.
• Tech-savvy and familiar with LMS or digital training tools.
• Diploma or degree in Hospitality, HR, or related field preferred.