Job Description

Key Responsibilities:

• Greet guests warmly upon arrival and assist with unloading and transporting luggage to guest rooms.
• Escort guests to their rooms, provide information about hotel facilities, and answer any initial questions.
• Deliver luggage and other items to guest rooms promptly and with care.
• Assist guests with transportation arrangements, including calling taxis or directing to shuttle services.
• Maintain cleanliness and organization of the lobby, bell stand, and luggage storage areas.
• Communicate effectively with the front desk team regarding guest arrivals, departures, and special requests.
• Ensure all luggage is properly tagged and accounted for to prevent loss or misplacement.
• Provide directions and information about local attractions and amenities as requested by guests.
• Handle guest requests and concerns professionally and escalate issues to management when necessary.
• Perform other duties as assigned by management to support guest services.

Qualifications

Skills and Qualifications:

• Previous experience in hospitality or customer service preferred.
• Excellent interpersonal and communication skills.
• Strong physical stamina to handle luggage and stand for extended periods.
• Professional appearance and courteous demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the local area and transportation options is a plus.
• Basic knowledge of safety and security procedures.