Key Duties and Responsibilities

• Ensure all guests receive personalized and exceptional dining experiences reflecting authentic Levantine hospitality.
• Handle VIP guests and special dining requests professionally and efficiently.
• Resolve guest complaints promptly while maintaining the highest level of guest satisfaction.
• Maintain luxury 5-star service standards at all times.
• Monitor guest satisfaction scores, reviews, and feedback to continuously improve service quality.
• Supervise daily operations of the restaurant and ensure smooth service flow.
• Ensure proper table setup, restaurant ambiance, cleanliness, and hygiene standards.
• Coordinate closely with the kitchen team to ensure timely and high-quality food service.
• Maintain service timing, food presentation, and quality control standards.
• Oversee restaurant opening and closing procedures.
• Assist in recruiting, training, coaching, and mentoring restaurant colleagues.
• Conduct daily briefings and shift meetings to ensure operational readiness.
• Ensure grooming, appearance, and uniform standards are consistently maintained.
• Monitor staff performance, productivity, and guest engagement.
• Prepare duty rosters and manage team scheduling efficiently.
• Monitor daily sales performance and revenue targets.
• Control food and beverage costs in line with departmental objectives.
• Assist in budgeting, forecasting, and financial planning.
• Handle cash operations, billing procedures, and POS systems accurately.
• Prepare operational and performance reports for management.
• Ensure compliance with health, safety, HACCP, and food hygiene regulations.
• Conduct regular inspections to maintain cleanliness and operational excellence.
• Ensure compliance with hotel SOPs, luxury brand standards, and restaurant policies.
• Promote and maintain strong knowledge of Levantine cuisine, traditions, and dining culture.

Skills, Experience & Educational Requirements

• Strong leadership and interpersonal communication skills.
• Excellent guest relations and complaint-handling abilities.
• Strong knowledge of Levantine cuisine and fine dining service standards.
• Arabic speaker with excellent communication skills in both Arabic and English.
• Knowledge of wine and beverage service.
• Strong conflict resolution and problem-solving skills.
• Excellent time management and multitasking abilities.
• Strong understanding of luxury hospitality standards.
• Minimum 2 years’ experience in a luxury 5-star hotel or upscale restaurant environment.
• Previous experience in a Levantine restaurant concept is highly preferred.

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