Full job description

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls for customer follow-up and support when required.
• Handle customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Perform administrative tasks such as filing, data entry, document preparation, and record management.
• Schedule appointments, meetings, and maintain office calendars.
• Prepare reports, emails, and other office correspondence.
• Coordinate with internal departments to ensure smooth daily operations.
• Manage office supplies and maintain an organized work environment.
• Ensure excellent customer service and maintain confidentiality of company information.

Required Skills:

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and work under pressure.
• Strong organizational and time management skills.
• Professional attitude and teamwork.

Qualifications:

• High school diploma or bachelor’s degree (preferred).
• Previous experience in administration or a call center is an advantage.
• Basic computer knowledge and data entry skills.

Pay: From AED2,500.00 per month