Full job description

Roles and Responsibility

• Managing the entire Air freight operation team
• Receive pre-alerts/routing orders/bookings from customers
• Monitor ATA/ETA with airlines/forwarders/DNATA and ensure freight has arrived as per schedule
• Coordinate with clients regarding freight clearance instructions
• Coordinate with the origin station/Customer support for any discrepancy on shipping documents
• Ensure online Bill of Entries are processed on time
• Ensure import arrival notices are dispatched to clients well in advance
• Coordinate with the transporter to ensure that the cargo is delivered
• Prepare and follow up on all documents
• Follow up with the customer’s network for the original documents
• Inform the customer of the shipment status
• Coordinate with the clearance team for the collection of the delivery order from Airlines/Dnata
• Coordinate with Transport Department/Vendors for delivery of shipments/proof of delivery
• Relay information to origin offices if the shipment not cleared within 2 days
• Coordinate with third parties, sales and finance to meet operational requirements
• Resolve issues regarding cargo shortage/damage/claims
• Receiving cash/cheque from customers regarding clearance shipment/delivery order collection and accounting the same to Finance
• Managing messengers
• Ensure accurate invoicing is done on a timely/daily basis and all supporting documents are attached with the invoices, as per the client requirements
• Ensure billing is 100% accurate
• Ensure timely resolution of any discrepancy in invoicing

Pay: AED10,000.00 – AED15,000.00 per month