Full job description

Job Vacancy Call Center Agent Medical and Aesthetics

Clinica Sabah Specialized Hospital is seeking enthusiastic professional and target-driven Call Center Agents to join our patient care and inquiry team

The ideal candidates must have a strong background in handling inquiries bookings and customer care specifically within aesthetic clinics or specialized medical centers

Key Responsibilities

• Manage large volumes of inbound and outbound calls professionally
• Schedule confirm and reschedule patient appointments smoothly using the hospital CRM system
• Drive Upselling Opportunities Identify patient needs during calls to actively suggest complementary aesthetic treatments premium packages and current promotions
• Provide accurate information regarding treatments doctors schedules and pricing
• Address patient complaints with empathy and escalate issues to the respective departments when necessary

Requirements and Qualifications

• Experience Minimum of 1 to 2 years of experience in a Call Center or Telesales role specifically within an Aesthetic Dermatology or Medical Center
• Technical Background Hands-on experience using CRM software or systems is mandatory for managing patient databases and logging communication
• Industry Knowledge Good understanding of aesthetic treatments such as Botox Fillers Lasers and Plastic Surgery and standard medical terms
• Essential Soft Skills Proven track record in upselling persuasion and negotiation techniques
• High emotional intelligence with the ability to build immediate rapport and trust over the phone
• Active listening excellent problem-solving abilities and a patient-centric mindset
• Language Skills Fluent in both Arabic and English verbal and written
• Flexibility Ability to work in rotating shifts

What We Offer

• Competitive basic salary based on experience
• Attractive commission and incentive schemes based on booking and upselling targets
• Comprehensive health insurance
• A professional positive and growing medical environment