Full job description

Call Center Agent – Transaction Center, Tadbeer & Tawjeeh

Location: Abu Dhabi
Employment Type: Full-Time

We are looking for a Call Center Agent to handle customer inquiries and provide support for our Transaction Center, Tadbeer, and Tawjeeh services.

Key Responsibilities

• Answer incoming customer calls and handle inquiries professionally.
• Make outbound calls for customer follow-ups, appointments, and pending transactions.
• Provide accurate information about Transaction Center, Tadbeer, and Tawjeeh services.
• Explain required documents, procedures, fees, and service processes to customers.
• Follow up with customers regarding applications and pending requests.
• Handle customer complaints and escalate issues when required.
• Coordinate with relevant departments to resolve customer concerns.
• Maintain proper records of calls, inquiries, and customer follow-ups.
• Promote relevant company services when appropriate.
• Meet assigned call center and customer service targets.

Requirements

• Fluent Arabic and English – Mandatory.
• Previous experience in Call Center or Customer Service is preferred.
• Experience in Tadbeer, Tawjeeh, Tasheel, Transaction Centers, or MOHRE services is an advantage.
• Excellent telephone communication and customer-handling skills.
• Good computer skills and knowledge of Microsoft Office.
• Professional, polite, and customer-focused personality.
• Ability to work under pressure and handle multiple customer inquiries.
• Age below 35 years preferred.
• Female candidates preferred.
• UAE experience is preferred.

Preferred Candidate

A confident and professional candidate with excellent Arabic and English communication skills, good customer-handling abilities, and experience in UAE service centers or call centers.