We are looking for a Customer Service Agent who is passionate about travel, customer-focused, and highly organized. If you enjoy helping people and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

• Giving clients travel destination advise
• Assisting customers in creating reasonable travel budgets and trying to create packages that fit those budgets
• Finding the greatest offers on travel, dining, lodging, and activities by researching fares and rates
• Teaching customers about security and safety while they travel Identifying the required vaccinations and travel documents
• Confirming travel arrangements with customers and making any modifications
• Helping to resolve unforeseen obstacles, including cancelled flights or trouble making hotel reservations

Qualifications

• Previous experience in customer service or the travel and tourism industry is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in Microsoft Office; knowledge of travel reservation systems (Amadeus, Sabre, or Galileo) is a plus.
• Fluent in Arabic & English; additional languages are an advantage.