Job Summary

We are looking for a customer-focused Call Center Agent with healthcare call center experience to join our team. The ideal candidate will have strong communication skills, a sales-oriented mindset, and experience handling customer inquiries, appointments, and service bookings.

Responsibilities

• Handle inbound and outbound calls professionally.
• Schedule and manage appointments.
• Respond to customer inquiries regarding healthcare and wellness services.
• Convert leads into bookings and support sales targets.
• Maintain accurate records in CRM and internal systems.
• Follow up with customers and ensure excellent service delivery.

Requirements

• Minimum 2 years of UAE experience in a call center role.
• Healthcare call center experience is mandatory.
• Sales experience in a call center or customer service environment is required.
• Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred.
• Fluent in English; Arabic is an advantage.
• Excellent verbal and written communication skills.
• Strong active listening and customer service skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Quick learner with the ability to navigate CRM and internal systems.
• Positive attitude, professional phone etiquette, and strong teamwork skills