As a Duty Manager, you will be responsible for the following duties:

• Support and assist all Front Office sections.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Control room availability for walk-ins and establish accountability for guests departure dates and times.
• Follow up with Housekeeping for any unresolved room discrepancies.
• Maintain reservation procedures and same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspect guestrooms on a daily basis.
• Co-ordinate/Assist security personnel in all related matters.
• Respond promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over during shift changes.

As a Duty Manager, we expect from you:

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• Fluency in German language (spoken and written) is mandatory.
• Strong proficiency in Microsoft Office, Opera PMS, and HotSOS.
• High attention to detail with the ability to organize, prioritize, and manage multiple tasks efficiently.
• Proven ability to motivate, lead, and develop teams in a high-performance environment.
• Demonstrated capability in preparing accurate and timely departmental and operational reports.

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