As Front Desk Agent, you will be responsible for the following duties:
- Check-in the arriving guests and check-out the departing guests in a friendly and caring manner according to the standards
- Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
- Accommodate special requests whenever possible
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
- Upon the departure of guests, process the guest check-out procedures
- Receive payment from guests, settle the guests account and give a copy of the invoice
- Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
- Possess a working knowledge of the room reservation procedures
As Front Desk Agent, we expect from you:
- Previous experience in the same role in a luxury hotel is preferred, resort experience is required
- High school diploma or a relevant equivalent qualification
- Immaculate grooming standards with a professional appearance
- Excellent verbal and written communication skills with a strong focus on guest interaction
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