Job Description

As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You’ll also collaborate with all departments, ensuring that operational processes are efficient and that guests’ needs are met promptly and professionally.

This role requires strong leadership, excellent communication skills, and a passion for customer service.

Key Responsibilities:

• Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, process payments, and handle cash transactions.
• Issue room keys and coordinate bellhop services.
• Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
• Resolve guest complaints promptly and escalate to management as necessary.
• Post charges to guest accounts for rooms, food, beverage, and other services.
• Coordinate with housekeeping and maintenance teams to address any guest room issues.
• Maintain a high standard of cleanliness and professionalism in the lobby area.

Qualifications

• Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
• Strong communication skills and a passion for guest service.
• Ability to work well under pressure and handle multiple tasks at once.
• Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
• Ability to handle guest complaints with professionalism and tact.
• Knowledge of hotel operations and procedures.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.