Key Responsibilities:

• Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, process payments, and handle cash transactions.
• Issue room keys and coordinate bellhop services.
• Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
• Resolve guest complaints promptly and escalate to management as necessary.
• Post charges to guest accounts for rooms, food, beverage, and other services.
• Coordinate with housekeeping and maintenance teams to address any guest room issues.
• Maintain a high standard of cleanliness and professionalism in the lobby area.

Qualifications

• Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
• Strong communication skills and a passion for guest service.
• Ability to work well under pressure and handle multiple tasks at once.
• Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
• Ability to handle guest complaints with professionalism and tact.
• Knowledge of hotel operations and procedures.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

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