The working location for this position is HSBC Tower, Dubai, UAE.

In this role, you will:

• Grow the mortgage book and deliver targets: Maximise profit and deliver growth in line with AOP and agreed KPIs, including New-to-Bank (NTB) acquisition and Existing-to-Bank (ETB) development.

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  Manage end-to-end home finance sales and applications: Guide clients through the full mortgage journey (Approval in Principle to disbursement), processing applications in line with lending policy and agreed quality/efficiency standards.

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  Build and retain high-value client relationships: Acquire, develop, and retain relationships with high-net-worth clients, ensuring a “best in class” experience and positioning HSBC as the client’s primary bank.

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  Identify opportunities and cross-sell appropriately: Proactively identify client needs and home finance opportunities, with strong cross-sale awareness; refer non-qualified business to the right teams following proposition protocol.

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  Stakeholder management to deliver smooth execution: Co-ordinate with customers, Relationship Managers, developers, agents, other banks, and internal processing teams to ensure efficient communication and a seamless transaction flow.

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  Operate with strong risk, governance, and compliance discipline: Ensure all activity aligns to Group operating models and relevant policies, including KYC, sanctions and AML requirements, operational risk management, and timely completion of mandatory compliance training.

Knowledge / Experience

• Proven progressive home finance services and/or retail sales experience, with the ability to run the home finance sales process end-to-end.
• Evidence of strong sales results in Home Finance, with a clear track record of delivering growth and meeting/exceeding targets.
• Experience managing and growing HNW client relationships, with strong client focus and credibility to position HSBC as the client’s primary bank
• Sound knowledge of home finance products and services and the client relationship management system, plus effective use of tools and MI to manage pipeline and activity.
• A clear view of how to work with Compliance, Credit & Risk and Internal Control to maintain a balanced risk environment and operate within lending policy and required standards.
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).