A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Lead the Housekeeping team to deliver exceptional cleanliness, presentation, and comfort across all guest rooms, public areas, and back-of-house spaces.
• Ensure the highest standards of housekeeping, laundry, and public area operations in line with IHG brand standards and Forbes service expectations.
• Drive guest satisfaction by promptly resolving concerns, managing special requests, and ensuring memorable guest experiences.
• Conduct regular inspections of guest rooms, suites, public areas, and laundry operations to maintain quality and consistency.
• Plan and oversee deep cleaning programmes, preventive maintenance coordination, and room readiness with the Engineering and Front Office teams.
• Manage departmental budgets, inventories, linen and guest supplies, while identifying opportunities to improve productivity and control costs.
• Lead, coach, and develop the Housekeeping team, creating a culture of accountability, engagement, and continuous improvement.
• Ensure compliance with health, safety, hygiene, environmental, and local regulatory requirements.
• Monitor departmental KPIs, labour productivity, and quality scores, implementing action plans to drive operational excellence.
• Collaborate with other departments to ensure seamless hotel operations and an outstanding guest journey.
• Support sustainability initiatives by promoting efficient use of resources and environmentally responsible housekeeping practices.
• Foster a positive and inclusive work environment while recognising and developing future talent within the department.

What We need from you:

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field is preferred.
• A minimum of 5 to 7 years of progressive housekeeping experience within the hospitality industry, including leadership experience in a similar role.
• Strong knowledge of housekeeping operations, laundry management, cleaning standards, and quality assurance.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong organisational, planning, and problem-solving skills with the ability to manage multiple priorities.
• Experience managing departmental budgets, inventories, labour costs, and productivity.
• Excellent understanding of health, safety, hygiene, and environmental standards.
• Strong communication and interpersonal skills with a guest-focused approach.
• Experience working with hotel property management and housekeeping systems is an advantage.
• Fluent in English. Additional language skills are an advantage.