Job Description

As a Housekeeping Supervisor, your role will include such as:

• Manage and supervise all tasks of his/her staff.
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures.
• Supervise public areas.
• Ensure that guest supplies are replenished.
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair.
• Maintain a section floor report.
• Conduct daily briefings with staff at floor level.
• Conduct regular room checklists.
• Report unusual behaviour/activities on floors to Assistant Housekeeping Manager / Executive Housekeeper.
• Record room status in allocated section accurately.
• Comply with hotel’s health, safety and hygiene policies.
• Attend meetings and training sessions as required.
• Fully understand the difference in guest levels (VIP) and in room categories.

Qualifications

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Must have good leadership skills and training skills
• Minimum 3 years’ experience in a similar capacity in the hospitality industry