Full job description

Job Summary

We are seeking a proactive and detail-oriented IT Support Executive to provide technical support and maintain the organization’s IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting end users, maintaining network systems, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Diagnose and resolve operating system, application, and connectivity issues.
• Set up and manage user accounts, email accounts, and access permissions.
• Monitor and maintain LAN/WAN, Wi-Fi networks, and internet connectivity.
• Perform routine system maintenance, updates, backups, and antivirus management.
• Coordinate with external vendors for hardware repairs and software support.
• Maintain IT asset inventory and documentation.
• Ensure compliance with IT security policies and data protection standards.
• Assist in implementing new IT systems and technology solutions.

Requirements

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2–5 years of experience in IT support or a similar role.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking, and computer hardware.
• Experience with printers, routers, switches, firewalls, and Wi-Fi troubleshooting.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

What We Offer

• Competitive salary based on experience.
• Career growth and professional development opportunities.
• Supportive and collaborative work environment.

Pay: From AED3,000.00 per month