About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as an ITC Technical Support Officer to be based in Doha, Qatar.

As an ITC Technical Support Officer, you will be fully responsible for all IT, Computer/Hardware and other technical support. You will be responsible for managing Training Center IT infrastructure and equipment through the Qatar Airways Common Services Departments while taking leading role in relation to routine technical support and technical projects.

Specific responsibilities for the role include:

• Take lead in all technical matters and work with minimum supervision to deliver total availability of department technical resources as required in 24/7 pilot training center.
• Install and configure computer systems, diagnose hardware and software faults and solving technical and applications problems, either over the phone or in person.
• Manage the Training Centre hardware and software IT inventory including spares.
• Setup and operate audio visual equipment for trainings, presentations, meetings and conferences.
• Ensure that AV systems are fully maintained to the high level of operational capabilities.
• Develop database and/or record system of jobs and task related to the technical support and provide support in the form of procedural documentation.
• Identify areas of improvement in operations and develop SOP or tools to support the wider objective of business.

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