Job Summary:

We are seeking a Junior IT Support / Helpdesk Technician with at least 1 year of experience in providing technical support. The ideal candidate will assist in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Install, configure, and maintain operating systems and applications.
• Assist with user account management (password resets, access permissions).
• Log and track support requests in the ticketing system.
• Support IT inventory management and maintain documentation.
• Escalate complex issues to senior IT staff when necessary.

Requirements:

• Minimum 1 year of experience in an IT support or helpdesk role.
• Basic knowledge of Windows OS, MS Office, and common IT hardware.
• Familiarity with network basics (LAN/Wi-Fi, IP addressing).
• Good problem-solving and communication skills.
• Ability to work in a team-oriented environment.
• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).

Preferred Skills (Nice to Have):

• Basic knowledge of Active Directory and Office 365.
• Knowledge of remote support tools.
• Basic understanding of IT security best practices.
• Basic knowledge of networking and CCTV.