Job Description

We are seeking a professional and welcoming Lobby Hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a positive and memorable experience. This position requires someone who is organized, friendly, and committed to delivering exceptional customer service in a fast-paced hospitality environment.

• Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival
• Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering
• Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences
• Manage the lobby flow and coordinate guest check-in procedures with the front desk team
• Provide accurate information about hotel facilities, services, and local attractions
• Answer inquiries and address guest requests promptly and courteously
• Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming
• Coordinate with various departments to ensure seamless guest experiences
• Assist with special requests and resolve guest concerns with empathy and efficiency
• Monitor lobby activity and ensure security and safety protocols are followed
• Maintain composure and professionalism while managing multiple tasks simultaneously
• Contribute to a positive team environment and support colleagues as needed
• Maintain detailed guest preference records and communicate relevant information to appropriate departments to enhance personalized service delivery
• Assist with coordination of lobby events, conferences, and special occasions to ensure smooth execution and guest satisfaction
• Conduct regular lobby inspections and report any maintenance issues or safety concerns to management promptly

Qualifications

• Fluent Arabic speaker – Required
• Proven customer service experience in a hospitality or corporate environment
• Excellent verbal and written communication skills in Arabic & English
• Strong organizational and multitasking abilities
• Professional demeanor with a friendly and approachable personality
• Ability to remain calm and composed in high-pressure situations
• Knowledge of hospitality industry standards and practices
• Proficiency with hotel management systems or similar software (preferred)
• Experience with guest management systems and CRM platforms (preferred)
• Additional language capabilities beyond Arabic and English (preferred)
• Experience in luxury hospitality environments (preferred)
• Strong problem-solving and interpersonal skills
• Demonstrated ability to maintain detailed records and documentation accurately
• Cultural sensitivity and awareness in diverse hospitality settings
• Attention to detail with strong observational skills for identifying safety and maintenance concerns
• Ability to work flexible hours, including evenings and weekends as required