What will I be doing?

The Pool Manager is responsible for overseeing the Pool Bar’s daily operations, ensuring efficient service, exceptional customer experiences, and compliance with financial and legal requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:

Objectives & Goals

• Effectively oversee and direct the Pool Bar in a smooth and operational manner
• Manage all staff members in the agreed standard of food & beverage service during shift
• Guide and lead by example in all areas of venue conduct
• Liaise and co-operate effectively with all other associated members of staff in relation to all aspects of the production and service of food
• Train and develop employees, ensuring they have the necessary skills to perform their duties
• Promote the safe use of the Pool Bar, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulations
• Respond to any changes in the Pool Bar as dictated by the needs of the operations and the company
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

Job Activities

Customer Service

• To provide a friendly, courteous and professional service at all times
• To provide a quick and efficient service
• To demonstrate a high standard of personal appearance and ensuring good personal hygiene
• To ensure the agreed standards of food service are adhered to at all times
• To manage employees ensuring that the correct standards and methods of service are maintained
• To ensure the efficient flow of service and standards are constantly met during service periods
• To ensure all customer requests and queries are responded to promptly and effectively
• To positively deal with and learn from all customer complaints and comments
• To actively seek feedback from customers on a regular basis

People Management

• To build and maintain an efficient team of employees, driving the team towards the objectives of the business
• To ensure that the restaurant’s personnel budgets are strictly adhered to
• To recruit and select employees to the agreed staffing levels
• To develop a learning culture and to ensure that all team members feel valued and rewarded
• To produce employee rosters to ensure employee levels match the needs of the business
• To ensure all new employees attend induction
• To promote the training and development of staff to ensure standards are maintained, and monitor all training and development within the department
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To manage all disciplinary and grievance issues within the department
• To assess staff performance against the agreed skills and standards
• To constantly monitor the grooming and personal hygiene of the team

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