In this role, you will:

• Ensure Premier Customers requests demands are attended to promptly and efficiently at all time. The aim to ensure PRAs serves as the service arm for Virtual Premier Direct Department while allowing PRMs the time to be more pro-active to conduct business by pro-actively contacting the clients.
• To seek support from the Premier Support Managers to obtain approvals for various proposals/transactions outside the job holders limit authority/ or any related queries for further investigation.
• The job holder ensures that the department works within the parameters set down in the company guidelines, Procedural/Instructional Manual, Training & Competency scheme. He/she also ensure that all instructions and policies laid down by Central Bank and Audit are diligently observed and highlighted to the management for further action as appropriate.
• Conduct CDD (Customer Due diligence and collect documents from the customer), update the customer on requirements and follow up to completion. Cheques activity calling and processing TTs and customer documents
• The jobholder will ensure the fair treatment of our Premier customers is at the heart of everything they do, consistently displaying appropriate behaviors.

To be successful in the role, you should meet the following requirements:

• Good command of English speaking, understanding and writing
• Basic Computer skills requirement (Outlook, excel)
• Needs to be able to multi- task different task and requirement
• Needs to be able to work under pressure, speed and provide quality work within time-scales
• Be able to adapt to the work environment changes / and new process changes
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

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