Job Description

Every guest journey is a story waiting to be told, and it all begins with you. As our Front Desk Receptionist, you will be the welcoming smile, the calming presence, and the trusted point of contact that transforms ordinary stays into unforgettable memorable experience.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and worldwide!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
• To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
• Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the AFOM or FOM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• Assist in any other duties when required by the Front Office Manager.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred.
• 0-2 years related experience.
• Strong customer service skills required
• Strong organizational skills required