Your day-to-day:

• Process and confirm guest room reservations made by clients on the phone, or email

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the IHG standards, information received by mail is inputted and check constantly the incoming e-mails

What we need from you:

• Minimum 2-4 years in the same position in a 4-5 star hotel.
• Having a good knowledge in the opera pms system.
• Natural attitude towards providing excellent quality service.
• Good in writing & communication of English Language.
• Computer literate in Microsoft Window applications required

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

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