Job Summary
We are looking for an experienced and customer-focused Restaurant Supervisor to join our team in Dubai. The ideal candidate will be responsible for supervising daily restaurant operations, ensuring high service standards, supporting staff performance, and maintaining a smooth guest experience in line with company standards.

Key Responsibilities

• Supervise daily restaurant operations and ensure smooth service flow.
• Monitor staff attendance, grooming, discipline, and performance during shifts.
• Ensure excellent customer service and handle guest complaints professionally.
• Coordinate with kitchen and service teams to maintain operational efficiency.
• Support the Restaurant Manager in implementing company policies and procedures.
• Ensure cleanliness, hygiene, and food safety standards are followed at all times.
• Train, guide, and motivate team members to improve service quality.
• Monitor table setup, order accuracy, and overall guest satisfaction.
• Assist in inventory control, stock monitoring, and reporting operational issues.
• Prepare daily shift reports and escalate concerns to management when required.

Requirements

• Previous experience as a Restaurant Supervisor or Senior Waiter/Captain in a restaurant or hospitality environment.
• Strong knowledge of restaurant operations and customer service standards.
• Good leadership, communication, and problem-solving skills.
• Ability to manage staff, handle pressure, and work in a fast-paced environment.
• Presentable, professional, and customer-oriented.
• Flexible to work shifts, weekends, and public holidays.
• UAE experience is preferred.
• Immediate joiners will be an advantage.