Full job description

Job Summary

We are seeking a motivated and customer-focused Sales & Marketing Executive to join our team. The successful candidate will be responsible for delivering exceptional customer service, promoting and selling a wide range of tools, hardware, and related products, and contributing to the achievement of the showroom’s sales objectives. This role requires strong product knowledge, excellent communication skills, and a passion for helping customers identify the right solutions for their needs.

Key Responsibilities

• Welcome customers to the showroom in a professional and courteous manner, identifying their needs and providing personalized product recommendations.
• Develop and maintain comprehensive knowledge of the company’s range of hand tools, power tools, hardware, accessories, and related products.
• Provide accurate technical information on product features, specifications, applications, benefits, and safe operating procedures.
• Demonstrate product functionality and proper usage to enhance customer understanding and confidence.
• Maintain an attractive, clean, organized, and fully stocked showroom in accordance with merchandising standards.
• Monitor inventory levels, replenish stock, and report shortages or damaged items to the appropriate personnel.
• Identify opportunities to upsell and cross-sell complementary products, accessories, and value-added services to maximize sales performance.
• Build and maintain strong relationships with customers by delivering outstanding service before, during, and after the sale.
• Handle customer inquiries, complaints, and product returns professionally, ensuring timely and satisfactory resolutions.
• Collaborate effectively with colleagues and management to achieve individual and showroom sales targets.
• Stay informed about new product launches, industry developments, competitor offerings, and promotional campaigns to effectively position company products.
• Comply with all company policies, operational procedures, and health and safety regulations.

Qualifications

• High school diploma or equivalent; a diploma or degree in Business, Sales, Marketing, or a related field is an advantage.
• Minimum 1 year of retail sales experience in tools, hardware, construction materials, industrial equipment, or a related industry is preferred.
• Strong knowledge of tools, hardware products, and their applications.
• Proven ability to achieve and exceed sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Strong sales, negotiation, and relationship-building abilities.
• Ability to work efficiently in a fast-paced retail environment and manage multiple priorities.
• Good organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications and Point-of-Sale (POS) systems.

Requirements

• Arabic language proficiency is mandatory.
• UAE driving license is preferred.
• Must be currently residing in or willing to relocate to Abu Dhabi.

Preferred Competencies

• Customer-focused mindset with a positive and professional attitude.
• Strong problem-solving and decision-making skills.
• Ability to work independently as well as collaboratively within a team.
• High level of integrity, accountability, and professionalism.
• Willingness to continuously learn about new products and industry developments.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and product training.
• Career growth within a reputable organization.
• Supportive and collaborative work environment.