Job Description:

The Telesales Executive is responsible for promoting and selling du’s telecommunications products and services through outbound and inbound calls while delivering excellent customer service and achieving sales targets.

Key Responsibilities:

• Make outbound calls to prospective customers and handle inbound sales inquiries
• Promote du products and services including mobile plans, internet, TV, and value-added services
• Understand customer needs and recommend suitable du solutions
• Achieve and exceed assigned daily, weekly, and monthly sales targets
• Handle customer objections professionally and close sales effectively
• Maintain accurate customer and sales records in CRM systems
• Follow du policies, sales scripts, and UAE telecom regulations
• Ensure high call quality, compliance, and customer satisfaction
• Coordinate with internal teams for order processing and service activation

Requirements & Skills:

• High school diploma or equivalent (Bachelor’s degree preferred)
• minimum 01 years of telesales or call center experience (telecom experience is an advantage)
• Strong communication and negotiation skills
• Target-driven with a positive sales attitude
• Ability to work under pressure and meet deadlines
• Knowledge of telecommunications products is a plus
• Proficiency in both English and Urdu/Hindi is must for this position

Key Competencies:

• Customer-focused mindset
• Persuasion and closing skills
• Time management and discipline
• Problem-solving abilities