Full job description

Job Summary:
A Waiter/Waitress is responsible for delivering excellent customer service by welcoming guests, taking food and beverage orders, serving meals, and ensuring a pleasant dining experience. The role requires professionalism, attention to detail, and the ability to work efficiently in a fast-paced restaurant environment.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Present menus and explain daily specials or promotions.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and drinks promptly while ensuring quality standards.
• Check on guests during their meal to ensure satisfaction and respond to requests.
• Clear tables, remove used dishes, and reset tables for the next guests.
• Coordinate with kitchen and bar staff to ensure timely and accurate order delivery.
• Handle customer complaints politely and escalate issues to the supervisor when necessary.
• Maintain cleanliness and hygiene of the dining area according to food safety standards.
• Assist with opening and closing duties, including setting up tables and replenishing supplies.
• Follow company policies, health and safety regulations, and hygiene standards.

Qualifications

• Hotel management degree or equivalent preferred.
• Previous experience in a restaurant or hospitality environment is an advantage.
• Basic knowledge of food and beverage service.
• Ability to communicate effectively in English (additional languages are an advantage).
• Physically fit and able to stand and walk for long periods.

Skills Required

• Excellent customer service and hospitality skills
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Teamwork and collaboration
• Time management and multitasking
• Basic POS system knowledge
• Attention to detail
• Professional appearance and positive attitude

Working Conditions

• Full-time shifts, including evenings, weekends, and public holidays.
• Standing and walking for extended periods.
• Fast-paced restaurant environment.

Benefits (if applicable)

• Competitive salary
• Service charge and/or tips (where applicable)
• Food during duty
• Accommodation and transportation (if provided)
• Employment visa and medical insurance
• Annual leave and other benefits as per UAE Labour Law